Infos

Contact

Professional Status

Employed
Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith

Skills

  • General Management Experience
  • Rooms Division and Food & Beverage Operations Experience
  • Pre-opening & Re-branding Experience
  • Project Management of Renovation and Refurbishment Programs
  • Owner Relations and Presentations
  • Sales & Marketing Experience
  • Management of Call Centre Operations
  • IDeaS Revenue Management System
  • Implementation and Training of Revenue Management techniques
  • Integrated Pricing (EZYield)
  • Management of Owner Servicing Centre
  • Management of Affiliated Clubs Programs
  • Management of all Club Marketing & Communications
  • Management of Club Resort Inventory
  • Leadership and Strategic Planning for Global Sales Offices
  • Creation and Deployment of Marketing Collateral to drive revenues
  • Development and Deployment of eMarketing
  • Corporate Contracting and Negotiations
  • Fidelio Sales System Deployment, Training and Management
  • Customer Relationship Management -Delphi Sales System Deployment, Training and Management
  • Development and control of Business Unit budgets
  • Expert in cost minimalisation and revenue generation
  • Productivity analysis
  • Forecasting, analysis, and reporting
  • Total Quality Management
  • Process Improvement
  • Survey Design, Implementation and Analysis
  • Development of Organisational Strategy for Increased Customer Satisfaction, Employee Engagement and Improved Financial Results
  • Collection, Analysis and Review of Data for Balanced Scorecard
  • Microsoft Office - Including Word, Excel, PowerPoint, Outlook 365
  • Property Management Systems - Including Opera, Fidelio, SPI
  • Survey Monkey
  • Mailchimp
  • Salesforce
  • Zendesk
  • Easy Test Maker
  • Market Metrix
  • Brand Audits - LRA & LQA
  • TQM