Professional Status

Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith


Rooms Division Manager

Sky City Auckland
September 1996 to March 1999
Responsibilities completed
  • Initially employed as the Executive Housekeeper I was promoted shortly after to the position of Rooms Division Manager.
  • Reporting directly to the Hotel General Manager, I was responsible for Front Office, Concierge, Call Centre, Reservations, and Housekeeping operations of this 300 + room, 5 star Casino Hotel