Professional Status

Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith


Various Rooms Division Roles

Sheraton Sydney Airport Hotel
April 1992 to April 1996
Responsibilities completed
  • Responsible for Front Office and Housekeeping Operations, including Reservations, Concierge, and Star Customer Service of this 5 star, 300+ room airport hotel
  • I started here as a Guest Service Agent, progressing to Shift Leader, Assistant Front Office Manager, Executive Housekeeper, and Front Office Manager.