Professional Status

Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith


Guest Service Agent

Sheraton Mirage Port Douglas
March 1989 to September 1991
Responsibilities completed
  • Specialised in providing 5 star guest experiences to the Japanese market, whilst performing all duties of a Front Desk agent, of this 300+ room, 5 star luxury resort in Far North Queensland, Australia