With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.
Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.
This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.
As Services Manager I was responsible for providing the highest levels of Housekeeping, Catering, Engineering and Security Services across four geographically separated private hospitals in Newcastle and the Central Coast.
Initially brought in to innovate the traditional model of service provision in private hospitals my objective was to move to a more customer focused delivery whilst still working within budgeted guidelines.
I was successfully able to implement a number of service initiatives and changes to workflow that resulted in increased patient satisfaction and had a positive impact on expenses.