With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.
Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.
This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.
As Hotel Manager, reporting to the Regional Vice President, I was responsible for the overall management of the 192 rooms, 5 Food and Beverage outlets, and Spa.
My key focus initially was to rebrand this hotel from a standalone , locally managed hotel to form part of Langham Hotel Group’s International portfolio.
In this capacity I was responsible for retraining the existing staff and recruiting new staff, improving the product and facilities to meet LHG guidelines, implementing Brand Standards, developing Sales & Marketing strategies and action plans to deliver budgeted occupancies and revenues, and delivering on guest expectations.