Professional Status

Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith


Hotel Manager

Eaton Smart Hotel
March 2008 to April 2011
Responsibilities completed
  • As Hotel Manager, reporting to the Regional Vice President, I was responsible for the overall management of the 465 rooms, 7 Food and Beverage outlets, 12 meeting rooms, 172 serviced apartments, 3 stand alone "Starbucks style" coffee shops and 1 stand alone Chinese Restaurant.
  • I successfully managed this Hotel through the Global Financial Crisis whilst still ensuring outstanding results for all stakeholders.
  • During my tenure the hotel underwent three separate renovation projects of both rooms and public areas, which I project managed achieving on time and on budget results.
  • Increased profitability, reduced staff turnover and increased guest satisfaction were some of my key achievements.