Professional Status

Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith


Business Development Executive

Crowne Plaza Terrigal
July 2003 to May 2004
Responsibilities completed
  • Responsible for proactive sales development to increase MICE business into the 13 meeting rooms at this hotel.
  • This was achieved through telemarketing, direct mail, hosting site inspections and famils and attending networking events.
  • During my tenure I built the locally based sales team from zero to three, and successfully increased revenues from the MICE segment