Professional Status

Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith


Marketing Manager

Crowne Plaza Terrigal
June 2004 to March 2006
Responsibilities completed
  • As Marketing Manager of Crowne Plaza Terrigal I was responsible for all aspects of marketing this hotel, including 7 Food and Beverage outlets, Tea Tree Spa, 13 meeting rooms and accommodation.
  • This included managing relationships with outside suppliers, negotiating and contracting with providers of advertising space, coordinating Public Relations and Events, and working within tight timeframes to achieve deadlines.
  • Whilst in this role I was also responsible for managing the proactive sales development team.