Professional Status

Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith


Crowne Meetings Director

Crowne Plaza Terrigal
April 2006 to October 2007
Responsibilities completed
  • Offering 199 spacious rooms, a signature restaurant and two bars, and with 13 versatile rooms catering for meetings from 10 to 450 people this hotel is one of the leading leisure and MICE hotels in NSW.
  • As Crowne Meetings Director , reporting to the General Manger I was responsible for managing the MICE team from both a Sales & Marketing perspective, and also coordination of all events.
  • During my tenure in this position we increased the MICE business by 150%, increasing both revenues and profitability significantly.
  • My success in this role ensured the delivery of high levels of guest satisfaction, whilst maximizing returns for stakeholders .