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Professional Status

Employed
Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith

Experience

Director of Resort Operations and Club Services

Anantara Vacation Club
June 2012 to May 2013
Responsibilities completed
  • Anantara Vacation Club is a collection of luxurious shared-ownership villas and apartments located in a variety of resort destinations for the use of its owners.
  • This role is responsible for the regional multi-property management of all Club Inventory, including Resorts in Bali, Koh Samui, Bangkok, Phuket, China and Queenstown, including revenue management, product innovation and adherence to brand and quality standards.
  • This role is also responsible for managing the Owner Servicing Call Centre (based in Bangkok, Thailand, with a satellite office in Shanghai), for 3000+ owners. Delivering on Owner's service expectations and managing partner relationships are key responsibilities of this role.
  • Awarded Anantara Vacation Club CEO Award 2012