Infos

Contact

Professional Status

Employed
Open to opportunities

About Me

With more than 30 years experience in the service industry, I am a true generalist, with extensive skills and experience in all facets of the hospitality industry.

Having worked across many different accommodation types from city based casino properties, to luxury resorts in remote locations, I have gained experience in all areas of hotel operations.

This experience, balanced with strong financial acumen, and excellent human resource skills underpinning a situational leadership style whilst being creative and innovative enables me to excel in my chosen field.

Melanie Ann Smith

Experience

General Manager

Anantara Bangkok Sathorn
April 2011 to March 2012
Responsibilities completed
  • Located in the heart of Bangkok, moments from the city’s business and shopping hubs, Anantara Bangkok Sathorn hotel provides the perfect urban sanctuary for both leisure and business travellers.
  • The impeccably designed 37 floor twin tower structure contains the finest in Bangkok hotel services. With 425 hotel rooms and serviced apartments, with one all day dining outlet, pool bar, spa, and meeting facilities this hotel caters for guests from all geographical and market segments.
  • Starting at this hotel shortly after it was rebranded from a standalone locally managed hotel running at 23% I successfully delivered a positive GOP within eight weeks and grew occupancies to 73% by year end, whilst delivering high Guest and Staff satisfaction results.
  • Awarded MINOR Chairman’s Award for Excellence - 2011